Doron G Gmd
map-marker Farmingdale, New York

Never got answer for my issue

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I submit question to find out about order I place beck in December 2021 and never got any response Caddilac try to play the big boy with Quality of product Customer Service he sucks
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Loss:
$12000

Preferred solution: Deliver product or service ordered

Sharon S Zbw

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Verified Reviewer
| map-marker Port Richey, Florida

Newport Richey - Autonation Cadillac Dealership SERVICE SCAM!

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Updated by user Sep 22, 2022

This was the worst experience of my life!! I took my XLR 2004 to this dealership to fix the convertible top.

They said yes we can fix it.

After 8 months of lies and deceit (all in writing), I was told my car was ready! Only to find out, nothing was fixed, the car was...

Original review Jun 09, 2022
I am being forced to purchase a new battery for my car, when I drove into the dealership with a fully functional battery.
I drove my car everyday no issues with my battery.
I come to the dealership for service, you keep my car for 60 days without cranking it up or charging it up, now the battery is dead and you charge me for a new battery.
How is this??
Nothing was wrong with my battery!
This is not fair, seems there is an integrity issue, and no one is checking for customer satisfaction.
I was quoted 172.00 +tax for a silver AC deco battery. Really?
You did not take care of my car, on your premises, how is it my fault?
If the car would have been cranked or charged, there would be no bad cell in my battery. My battery was not an old battery.
Also, they refurbished MY car part and try to charge me for a brand NEW part.
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Loss:
$2000
Cons:
  • Service and pricing
  • Sneeky and dishonest

Preferred solution: 1. Fair price for service on my refurbished part- $550.00-$800.00 us dollars plus labor. 2. A fair price for inspections 3. The dealership should replace my car battery they let die.

User's recommendation: DO NOT USE THIS DEALERSHIP FOR SERVICE!!

Anonymous
map-marker Brooklyn, New York

Caddilac Coustomer service never call me beck

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Have an issue with the reper at my original Caddilac delar spend 10k on Supposed to be a new engine after three months I have a problem with the engine again cost me lots of money from the first time the car was three months in the shop and now the cor sitting for two week in the shop this is unexpectable thinking series to bring this issue to court of low
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Anonymous
map-marker Sebring, Florida

Rebate

We were never offered rebate.car has been in the shop twice since August 20.We have had GM auto for most of our lives?
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Anonymous
map-marker Charleston, West Virginia

Disappointed in the service I have received from the Cadillac dealership

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Purchased a Cadillac at Moses Cadillac and the bought the extra warranty and the glaze protection now no one is ever avail to provide the service never get an appointment the car is great but due to the service and the fact my car was not updated before sold to me is not accepted now cant get an appointment
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Pros:
  • Never fixed right the first time
Cons:
  • No parts
  • Service and pricing
  • Poor customer service

User's recommendation: Cadillac is not what they say

Lincoln S Ygi
map-marker San Juan Capistrano, California

Bad service

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I have a 2015 cadillac esv premium beautiful truck it perfect condition My pillars on all four windows and breaking off i asked cadillac if they would cover or help out on the 950.00 repairs and they offered 88.00 Even though they know if a issue with there suv Really disappointing
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Preferred solution: Price reduction

Luana S Bow
map-marker Bluffton, South Carolina

Finding another brand

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I have been a customer at the Hilton Head dealership for years and have never thought that I would have had my confidence in this dealership completely destroyed, until now. I went to the dealership for an oil pressure issue, which I knew was the issue before I got there.

Of course, driving the car wasnt a risk that I wasnt going to take, so I had the car towed, so that the problem didnt effect the engine. The service advisor told me that I didnt need to get a tow, which undiagnosed, that was bad advice, especially if my drive in destroyed the engine.

That advice was my first red flag.

While at the dealership, I asked him to check my tires, because one needed air. I had been shopping for tires, and was experiencing the supply chain issues, but wanted to shop around first. I knew that I needed tires and was told that I needed tires, but that I could NOT just buy two, that the dealership would only sell me four tires, when I only wanted to get two.

I chose to leave without making a purchase.

Red flag number two.

As soon as I left the dealership, I noticed that the air light was on, which was one before I got to the dealership, so air was never put into the tires.

Red flag number three.

I had been traveling a lot, although not using my car. Thank God for that, because when I returned to the dealership after being frustrated searching for matching tires, it turns out that one of the tires had been worn down to a dangerous level. The damage was on the inside, which, if the tires were checked during the last service visit, they and I should have been made aware. The damage was significant enough to have exploded while driving.

Huge red flag number four.

The service advisor should NOT have let me leave without warning me that I was risking my life with the tire as is was.

If I had been made aware of it, I would NEVER have left with it the way that it was. Trusting in the service advisor is what we should be able to do. Not have to diagnose and double check their work or suggestions.

The final red flag comes from the lack of response that I received from the GM of the dealership. Yes, he apologized and said that he had several concerns about what happened and was going to investigate and make things right.

I was also told that it was not how they handle the confidence of customers.That was more than a month ago. After my making several calls to the dealership, I WAS NOT EVEN GIVEN THE COURTESY OF A RESPONSE OR RETURN CALL. Obviously, my experience was acceptable in the GMs eyes.

Red flag number five.

Obviously, this is how they do business. Its not about customer safety, or even good customer service.

Their focus is only about revenue. Im not a mechanic, nor should I have to be. Thats their job.

And on all counts, they have significantly failed. My confidence in the dealership has been destroyed.

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Preferred solution: Let the company propose a solution

Darrie K

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Verified Reviewer
| map-marker Bethlehem, Pennsylvania

To find out when my car will be shipped they said it would be shipped May 11 it’s still is not here it’s still in a plant in the spring hill Tennessee and we cannot get any information on when it will

Ordered a 2022 XT six they said it would be here May 11 it's still not here and I already paid for it and it's in Spring Hill Tennessee plant waiting to be shipped but I can't get no information or nothing nobody knows anything
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Pros:
  • I love cadillacs

Preferred solution: Deliver product or service ordered

User's recommendation: Not positive

Anonymous
map-marker Massillon, Ohio

Silly spellings of odd words for model names

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Lyriq. Nothing in the English language ends in a 'Q". They are using that idea for their other models as well, just watch. Illiterate, not trendy. The TV commercials are targeted at a non traditional group of hopeful Cadillac buyers. They will lose their traditional customers, including me. The cars look cheap and flimsy, the names are bizarre, and the ownership dynamic has apparently changed. All for top dollar.
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Preferred solution: Get normal.

User's recommendation: Don't buy a vehicle according to brand name.

Debbie D Qyu
map-marker Smithtown, New York

Cue screen

Knowing there is a problem with screens they should be recalled and fixed for free !! This is the second time my screen is cracking !!! Should not have to pay for defect !! I know there is a class action suit ! Hope it goes through !!! Shame on GM !!!
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Preferred solution: Have it fixed or reimbursed !

Anonymous
map-marker Rienzi, Mississippi

I have been waiting for wrecker 20 hrs

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Major oil leak, called customer service before noon yesterday, wrecker was supposed to pick up at noon. Its 9:15 am on 2nd day. They tried to send same company, driver got smart on phone. They were supposed to have cancelled this company. This is a vehicle with 18,000 miles on it. So much for warranty. Also,
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User's recommendation: Don’t depend on service.

Alixis R

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Rock Hill, South Carolina

My car has been in the shop for over a month with no loaner

My car was taken in for a new transmission. On March 15th it is now -April 25th and the new transmission still isnt due to be dropped off till the 16th of May. I havent received a loaner and keep being told that one will be available in a few days. I have been renting or borrowing cars for a month now with no aid.
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Loss:
$1

Preferred solution: A loaner for the car that has not been fixed or worked on for over a month now.

Thomas H Enl

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Verified Reviewer
| map-marker Marquette, Michigan

Repair Bill

I own a 2006 Cadillac SRX and a 20my car17 Cadillac XT5.On March 9th I had my SRX into Marthaler of Marquette for replacement of the Right side parking blub. The bulb, a $4.57 cents value was replaced at a cost of $135.00. Seems to me that is quite expensive for a bulb replacement. I would like to hea your comments reference the replacement cost. Thomas Heslip Marquette, Michigan 49855
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Preferred solution: Let the company propose a solution

1 comment
Guest

Bet they had to take off the inner fender or something. That's what they did to my grandma.

Denise G Fmo

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Verified Reviewer
| map-marker Orlando, Florida

No one answers my calls and I’ve been trying to contact Cadillac for 2 weeks. I get hung up on every time. I spent $60k on a car that I can’t get serviced.

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Im extremely upset. Do I just need to go back to Porsche? Why dont any of you care?!?! I cant even send this message?? You need to do better, this is ridiculous!!!!!!!!!!!!!
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Cons:
  • Several

Preferred solution: Let the company propose a solution

User's recommendation: Don’t buy a Cadillac, the service is crap

Lola K Ypz

Not quality car you spend so much money to bought new car but cheap quality technology

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engine,oled screen,battery,not comfortable drive on snow and rain.new escalade to expensive but cheap service
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Loss:
$15000
Pros:
  • Car was nice looking
Cons:
  • His delay tactics and scam artist busniness approach

Preferred solution: Full refund

User's recommendation: I’m not recommended new escalade to anyone

1 comment
Guest

The service is horrible and the car I bought has not been updated