Cadillac Phone Numbers and Emails

Toll-Free Number:

  • (800) 458-8006
    FOR AUTO PARTS WARRANTY ASSISTANCE

Customer Service:

  • (888) 446-2000
    Canada Location
  • (800) 460-2845
    FOR FINANCIAL SERVICES ASSISTANCE
  • (800) 694-6546
    FOR OWNER CENTER ONLINE ASSISTANCE (Toll-free)
  • (800) 224-1400
    Roadside Assistance
  • (800) 551-4123
    US only
  • (800) 333-4223
  • +1 905 644 4112
    International

Cadillac Email:

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Contact Information

Cadillac Website:

Cadillac Help Center:

Corporate Office Address:

Cadillac
30400 Van Dyke Ave.
Warren, Michigan 48093
United States

Other Info (opening hours):

Mailing Address:

IN THE UNITED STATES

P. O. Box 33169

Detroit, MI 48232-5169


IN CANADA

1908 Colonel Sam Drive

Oshawa, Ontario

L1H 8P7, Canada


INTERNATIONALLY

P. O. Box 441520

Detroit, Mi 48232-5169

More contact details

Cadillac Rating Based on 90 Reviews

Rating details

2.1
more details
Customer service
Product or Service Quality
Website
Diversity of Products or Services

Rating stats

Rating trend

How Good is Cadillac's Customer Service?

Girum A
Girum A
Feels Disappointed | Mar 20, 2024

Very bad

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Nahuel Bru
Nahuel Bru
Feels Satisfied | Apr 23, 2023

Customer service was great!

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Normon Ikh
Normon Ikh
Feels Disappointed | Apr 21, 2023

Unacceptable
Told I would receive a call back within 24 to 48 hrs. Never happened!
A jerked around consumer

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Inaki Nlb
Inaki Nlb
Feels Satisfied | Dec 21, 2022

It’s Perseus to have u but please check how we can solve this problem thanks

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Tedra Qcp
Tedra Qcp
Feels Satisfied | Dec 05, 2022

Still waiting for a return call from customer service

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Summary of Cadillac Customer Service Calls

421 TOTAL
CALLS
06:27 AVG CALL
DURATION
5% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Cadillac?

Product/ Service Question:

  • “Warranty”
  • “My car is broken down and the parts are on back order. It has been three weeks and I have been told Cadillac has no idea when my parts will be available. Please call me. It is a 2020 Cadillac CT6 with all wheel drive.”
  • “Lack of response to my calls salesmanCall broke down and in operable, being towed to the local dealer who has no loaner cars or free rentals available.”

Request for Information Question:

  • “XM radio upgrade question on a 2015 Escalade”
  • “Question on a part for my 05 Escalade”
  • “Questioning a repair”

Staff Question:

  • “Horribe service”
  • “Used car dealership Weeks in Benton, Illinois left tool u dear the hood that caused severe problems 13 days after purchase. Cadillac has been wonderful at trying to help me. Dry good customer service and continuing contact.”
  • “Service payments”

Payments and Charges Question:

  • “Reimbursement”
  • “Rebate”
  • “Overcharge by dealership”

Refund Question:

  • “Refund of my hundred dollars on the lyric”
  • “Refund on my headlights”

Return/ Replace Question:

  • “My 2014 CT's Cadillac 2.0 turbo has 83,000 miles, I had the rear end differential inspected, I was told it needs to be replaced. Why isn't this a recall, it is a major safety and hazard concern”
  • “2005 cts ecm replacement questions”
  • “2005 sts ecm replacement questions”

Shipping and Delivery Question:

  • “Ordered a 2022 XT six they said it would be here May 11 it's still not here and I already paid for it and it's in Spring Hill Tennessee plant waiting to be shipped but I can't get no information or nothing nobody knows anything”
  • “Delivery”
  • “Vehicle has wrong size rims”

Account Question:

  • “Account”

Other Question:

  • “I have the new model of Escalade and the dealer can’t fix it still sitting there for 24 days”
  • “My credit for a lyriq”
  • “Charging offer”

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