Contact Cadillac Customer Service
Cadillac Phone Numbers and Emails
Toll-Free Number:
-
(800) 458-8006FOR AUTO PARTS WARRANTY ASSISTANCE
Customer Service:
-
(888) 446-2000Canada Location
-
(800) 460-2845FOR FINANCIAL SERVICES ASSISTANCE
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(800) 694-6546FOR OWNER CENTER ONLINE ASSISTANCE (Toll-free)
Cadillac Email:
Legal
Privacy Inquiries
Contact Information
Cadillac Website:
Cadillac Help Center:
Corporate Office Address:
Cadillac
30400 Van Dyke Ave.
Warren,
Michigan
48093
United States
Other Info (opening hours):
Mailing Address:
IN THE UNITED STATES
P. O. Box 33169
Detroit, MI 48232-5169
IN CANADA
1908 Colonel Sam Drive
Oshawa, Ontario
L1H 8P7, Canada
INTERNATIONALLY
P. O. Box 441520
Detroit, Mi 48232-5169
How Good is Cadillac's Customer Service?
Summary of Cadillac Customer Service Calls
421
TOTAL
CALLS
CALLS
06:27
AVG CALL
DURATION
DURATION
5%
ISSUES
RESOLVED
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Cadillac?
Product/ Service Question:
- “Warranty”
- “My car is broken down and the parts are on back order. It has been three weeks and I have been told Cadillac has no idea when my parts will be available. Please call me. It is a 2020 Cadillac CT6 with all wheel drive.”
- “Lack of response to my calls salesmanCall broke down and in operable, being towed to the local dealer who has no loaner cars or free rentals available.”
Request for Information Question:
- “XM radio upgrade question on a 2015 Escalade”
- “Question on a part for my 05 Escalade”
- “Questioning a repair”
Staff Question:
- “Horribe service”
- “Used car dealership Weeks in Benton, Illinois left tool u dear the hood that caused severe problems 13 days after purchase. Cadillac has been wonderful at trying to help me. Dry good customer service and continuing contact.”
- “Service payments”
Payments and Charges Question:
- “Reimbursement”
- “Rebate”
- “Overcharge by dealership”
Refund Question:
- “Refund of my hundred dollars on the lyric”
- “Refund on my headlights”
Return/ Replace Question:
- “My 2014 CT's Cadillac 2.0 turbo has 83,000 miles, I had the rear end differential inspected, I was told it needs to be replaced. Why isn't this a recall, it is a major safety and hazard concern”
- “2005 cts ecm replacement questions”
- “2005 sts ecm replacement questions”
Shipping and Delivery Question:
- “Ordered a 2022 XT six they said it would be here May 11 it's still not here and I already paid for it and it's in Spring Hill Tennessee plant waiting to be shipped but I can't get no information or nothing nobody knows anything”
- “Delivery”
- “Vehicle has wrong size rims”
Account Question:
- “Account”
Other Question:
- “I have the new model of Escalade and the dealer can’t fix it still sitting there for 24 days”
- “My credit for a lyriq”
- “Charging offer”
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Cadillac